They told shipping cost was $450 per CBM. After they received my goods, they made me pay $730 per CBM. At that time, other shipping companies were shipping for $540. The goods were already with them.
Tanggapan dari pemasok:
Thank you for your feedback regarding the shipping cost discrepancy. We appreciate the opportunity to address your concerns.
Your goods were stored at our warehouse free of charge for more than 12 months. We consolidated more than 15 trackings from multiple supplier with patiently without any charge.
Please be informed that the minimum chargeable weight for shipments by SEA is typically 1 CBM for your country. We provided a quotation based on this requirement, without any price increase.
However, it's crucial to mention that the goods you shipped differed from what was initially indicated for general goods. Sensitive items such as lubricant, machinery, battery have higher shipping costs due to additional handling fee , customs fee and safety requirements.
Despite the challenges associated with shipping sensitive items, we successfully delivered your goods on time and without any issues. So, I hope that you will understand the situation and cooperate with us by removing the review.
17 Apr 2024